Skip to main content

PrintHand Setup & Configuration

Overview

PrintHand is a mobile and desktop application that allows users to print documents, photos, emails, and other files directly from their devices to a wide range of printers. It supports both wired and wireless printing methods, making it a convenient solution for printing without relying on a PC.

This guide explains how to install, configure, and troubleshoot the PrintHand application on a VirtuBox Kiosk.

Prerequisites

Before starting the installation, ensure the following requirements are met:

  • Android Box is connected to the Kiosk.
  • Kiosk is configured and ready.
  • A valid Kiosk Account is available.
  • Printer Integration is enabled.
  • Printer License is assigned.
  • Printer is connected.
  • USB cable is available.
  • No Google Account should be logged into the Android Box.

Check Google Account

Before installing PrintHand, verify that no Google Account is signed in.

Steps

  1. Go to the Home Screen.
  2. Open Settings.
  3. Navigate to Accounts & Sign In.
  4. Check whether any Google Account is logged in.

Note

  • If no account is logged in, continue with the installation.
  • If a Google Account is logged in, remove it first by following the FAQ section.

Download PrintHand

Download the PrintHand application from the following URL:

https://www.virtubox.io/download

After downloading, install the application.

Install & Configure PrintHand

Follow the steps below to configure PrintHand.

Step 1

Open the PrintHand application.

Step 2

Tap the three-dot menu located in the top-right corner.

Step 3

Select Settings.

Step 4

Open Libraries.

Step 5

Download all available libraries.

Wait until all libraries have been downloaded successfully.

Step 6

Press the Back button.

Step 7

Press Back once again to return to the PrintHand home screen.

Step 8

Tap Add Printer.

Step 9

Select Printer Setup Wizard.

Step 10

Connect the printer to the Android Box using a USB cable.

Step 11

Select the checkbox:

Connected to your Android via USB

Step 12

Click Next.

Step 13

When the printer is detected, select:

1 Printer Found

Wait until the processing is completed.

Step 14

Scroll down and select Print Test.

Step 15

Click Next.

Wait until processing completes.

Step 16

Print the Test Page.

Step 17

Verify that the Test Page has been printed successfully.

Step 18

Click Next.

Congratulations! 🎉

PrintHand has been configured successfully.

Prepare a Kiosk for PrintHand

Before using PrintHand, prepare your Kiosk using the following steps.

Step 1

Connect the Android Box to the Kiosk using:

  • HDMI Cable
  • Touch USB Cable
  • Power Adapter

Step 2

Install the Kiosk Application.

Step 3

Add the Kiosk Account.

Step 4

Navigate to:

Kiosk Account → Kiosk Integration → Printer

Enable Printer Integration.

Step 5

Assign a Printer License to the Kiosk.

Contact Ashish to obtain a Printer License.

Step 6

Click Update Kiosk.

Your Kiosk is now ready to use PrintHand.

Configure Paper Size (EPSON PM-520)

To enable borderless printing:

  1. Open PrintHand.
  2. Tap the three-dot menu.
  3. Select Settings.
  4. Open Manage Printer.
  5. Select the connected printer.
  6. Open Paper.
  7. Select:

10 × 15 cm (4 × 6 in) Borderless

Supported Printers

Before using PrintHand, verify that your printer is supported.

Visit:

https://printhand.com/supported_printers.php

Frequently Asked Questions (FAQ)

Q1. The Test Page is not printing.

Solution

  1. Go to the Home Screen.
  2. Open Settings.
  3. Open Apps.
  4. Select PrintHand.
  5. Tap Force Stop.
  6. Tap Clear Data.
  7. Open PrintHand again.
  8. Repeat the installation process from Step 1.

Q2. A Google Account is logged in.

Solution

  1. Open Settings.
  2. Navigate to Accounts & Sign In.
  3. Select the Google Account.
  4. Click Remove Account.
  5. Confirm the action.
  6. Restart the PrintHand installation.

Q3. How do I prepare a Kiosk before installing PrintHand?

Ensure that:

  • Android Box is connected.
  • Kiosk App is installed.
  • Kiosk Account is added.
  • Printer Integration is enabled.
  • Printer License is assigned.
  • Kiosk has been updated.

After completing these steps, begin the PrintHand installation.

Q4. How do I enable Borderless Printing for EPSON PM-520?

Navigate to:

PrintHand → Settings → Manage Printer → Connected Printer → Paper

Select:

10 × 15 cm (4 × 6 in) Borderless

Troubleshooting Checklist

Before raising a support ticket, verify the following:

  • Android Box is powered on.
  • Printer is connected via USB.
  • Printer License is assigned.
  • Printer Integration is enabled.
  • All PrintHand libraries are downloaded.
  • No Google Account is logged in.
  • Printer is supported by PrintHand.
  • Test Print has been attempted.

Notes

Important

  • Always download all PrintHand libraries before configuring the printer.
  • Do not log in with a Google Account while using PrintHand.
  • If you clear PrintHand data, repeat the configuration process.
  • Verify printer compatibility before installation.
Back to top